Refund Policy
Effective Date: 3 August 2026
1. Introduction
This Refund Policy explains when refunds may be available for Products and Services purchased from www.jaimeehart.com (the Website).
This Website is owned and operated by Hart Performance Limited, trading as Jaimee Hart ("we", "us" or "our").
By purchasing any of our Products or Services, you acknowledge that you have read and agree to this Refund Policy.
This Refund Policy forms part of our Website Terms & Conditions.
2. Digital Products
Most of our Products consist of digital content that is delivered immediately after purchase.
Because digital Products cannot ordinarily be returned once accessed or downloaded, we generally do not offer refunds for:
- digital guides;
- downloadable resources;
- templates;
- worksheets;
- checklists;
- calculators;
- videos;
- presentations;
- online courses;
- memberships;
- software or digital tools; or
- other downloadable or digital Products.
Please choose carefully before making your purchase.
3. Educational Services
Where we provide consultations, workshops, webinars, memberships, live events or other educational Services, refunds will generally not be available once the relevant Service has been delivered or commenced.
Where a Service is delivered over multiple sessions, any refund will be considered only in relation to the portion of the Service that has not yet been provided.
Nothing in this section limits any rights you may have under applicable consumer protection legislation.
4. Accidental Duplicate Purchases
If you accidentally purchase the same Product more than once using the same email address, please contact us as soon as possible.
Where we can verify that a duplicate purchase occurred in error, we will generally refund the duplicate purchase or provide another reasonable solution at our discretion.
5. Technical Issues
If you experience a genuine technical problem accessing a Product or Service, please contact us promptly.
We will make reasonable efforts to resolve the issue.
If we are unable to provide access to a Product or Service due to a technical issue within our reasonable control, we may, at our discretion:
- restore access;
- provide a replacement;
- provide an alternative Product or Service of comparable value; or
- provide a refund.
6. Incorrect Purchases
Please ensure that you carefully review the description of any Product or Service before purchasing.
We do not generally provide refunds because:
- you changed your mind;
- you purchased the wrong Product or Service;
- you no longer require the Product or Service;
- you did not read the product description before purchasing;
- you did not achieve your desired outcome; or
- the Product or Service did not meet personal expectations where it was delivered substantially as described.
7. Promotional Offers
From time to time, we may offer promotional pricing, bonuses or bundled offers.
Unless expressly stated otherwise, promotional purchases are subject to this Refund Policy.
If a refund is approved for a purchase that included bonus products or promotional offers, we may require those bonuses to be forfeited or deduct their reasonable value from any refund where permitted by law.
8. Consumer Rights
Nothing in this Refund Policy excludes, restricts or modifies any rights or remedies you may have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable consumer protection legislation to the extent those rights cannot lawfully be excluded or limited.
Where those laws require us to provide a repair, replacement or refund, we will comply with our legal obligations.
9. Refund Requests
If you believe you are entitled to a refund, please contact us as soon as reasonably practicable.
Refund requests should include:
- your name;
- the email address used for the purchase;
- the Product or Service purchased;
- the date of purchase; and
- a brief explanation of the issue.
We may request additional information where reasonably necessary to assess your request.
10. Approved Refunds
Where a refund is approved, it will generally be processed using the original payment method used for the purchase.
Processing times may vary depending on your payment provider or financial institution.
11. Changes to this Refund Policy
We may update this Refund Policy from time to time.
The latest version will always be available on our Website together with the effective date.
Your continued use of the Website after any changes constitutes acceptance of the updated Refund Policy.
12. Contact Us
If you have any questions about this Refund Policy, please contact us.
Hart Performance Limited
Trading as Jaimee Hart
New Zealand
Website:
Email:
jaimee@jaimeehart.com